Draft — pending review
This is a plain-language starting point, not final legal or business copy. Please review (and edit anything that doesn't match your actual practices) before relying on it with real customers.
Return & Refund Policy
Last updated August 2026
Our return window
We offer easy 15-day returns from the date your order is delivered. If you're not happy with your purchase, let us know within 15 days and we'll help sort it out.
Condition for a return
Items should be unused, in their original packaging, with tags attached where applicable — the same condition you received them in.
How to start a return
Contact us with your order number and the reason for the return. We'll confirm the details and let you know the next steps (including where to send the item, if needed).
Damaged or incorrect items
If an item arrives damaged or isn't what you ordered, please contact us within 48 hours of delivery with a photo — we'll make it right at no extra cost to you.
Refunds
Once we've received and checked your returned item, refunds for online payments are issued to your original payment method, typically within 7 business days (your bank or payment provider may take a few extra days to reflect it). For Cash on Delivery orders, we'll agree on a refund method with you directly.